Support Center

Performing A Repair

Last Updated: Apr 06, 2016 03:01PM EDT
In the event that your database becomes corrupted, you may need to run a repair of your database in QXpress.
An indicator that you may have to perform a repair is when you are unable to do a successful backup of your database.
To repair your database, follow these steps:
  1. Ensure that you are the only user logged into QXpress.
  2. Go to File a Repair Database.
  3. Click Yes or OK to the prompts that follow. The size of your database will affect the time it takes for your database to be repaired. This could range from a few minutes to a few hours.
After the repair is complete, perform a backup of your database. If you are still unable to perform a backup, please refer to another troubleshooting article such as Performing a Full Sync With QuickBooks.
If you are receiving a message when launching QXpress that says a database utility was found, you may have corruption in your database and you will need to run the repair that it prompts you to do.

It is very important to backup your database frequently in the event your database cannot be repaired, and to keep recent backups for at least a few months. It is recommended that you backup on a weekly or daily basis. Refer to the article on Backups for more information.

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